Key Performance
Indicators and principle based evaluation
Last Summer I met my nephew for the first time. He’s two and
lives in Australia. Over a short period of time we got to hang out a little and
play some fun games. One of the memories that will stick with me is playing with
a tube of bubbles with him and my cousin’s daughter. We started by just me
blowing the bubbles and them trying to pop them. But my ever so capable
relations decided that they should be the ones blowing the bubbles. What
followed was some of the cutest pursing of lips and least effective bubble
blowing I have ever seen. Now, when I look back on that day and try to tie it
ever so carefully into the point of this blog post I got drawn to a simple
idea. The intended lesson, or the win for me, was that they would each
successfully blow bubbles. This failed. But they did work on another important
lesson. How to take turns. In this regard the game was a success.
Similarly, when we play games or compete with our teams we
have to find the truth of what happens. We will enter the game with an intended
outcome – usually to win. But if we determine success purely by wins and
losses, it’s likely that we’ll be unsuccessful a lot. So when we reflect on
these games we need to refer back to what our principles are. These principles
are what is supposed to determine whether or not we’re playing the game the
right way or not. The more often we do things right, the more often we should
win.
The frequency with which we “do things right” is referred to
in the world of sporting analysis as Key Performance Indicators. These will be
very different from one team to another. Last season Leicester City were
champions of the English Premier League. At a time when the world is going mad
about the importance of possession in football they achieved this feat while
ranking 18th/20 in terms of possession and having the lowest pass
success rate. So clearly, their KPI’s are quite different to that of a team
that prides itself on possession.
One of my favorite books, Switch: How to change things when change is hard, talks about a
concept I love. Bright spot coaching. In the book they talk about a man who is
sent to India to try to help solve the problem of malnutrition. Rather than
launch studies to find the cause of the malnutrition (evaluating why we’re
losing) he finds some well-fed kids, meets their parents and finds out what they’re
doing right. He invites other children’s parents along and they adopt the
habits. Suddenly more and more kids are getting fed better, and in these small
communities the problem of malnutrition decreases. This is the approach to
coaching that I strive towards. One where we find what we’re doing well, and
aim to make these moments bigger and longer.
So, you’ve just played a game, or competed in a meet, or participated
in your sport. Now you have to look back on the event. Look back in the right
way. Look for what’s really happening, and whether or not it’s what you set out
to have happen. Are you finding the player in front of the goal with a dry
pass?
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